The healthcare pendulum is shifting back to primary care with a focus on the patient as a consumer. Patients – tired of the current healthcare system – are seeking alternatives, and the recent surge in the number of concierge-style and DPC physicians is rising to meet their needs.
Partnering with patients for long term health and wellness is a deeper commitment than transactionally treating a medical issue. Membership-based primary care models, like concierge and DPC, are more valuable for patients and more profitable for physicians when patients’ health improves and root cause issues are addressed. This type of proactive engagement requires better tools for interacting with the patient remotely, simplifying care tracking and documentation, sharing of clinical information, and coordination of care.
Taking a human-centered design approach, we assessed physician’s key activities in coordinating care and delivering care remotely, as well as identified patient’s key interactions with their physician, their family, and other caregivers. We have crafted a solution that we believe makes a leap forward in ease of use for both physicians and patients.
Patients want ease of access, but physicians need detailed information to decide on next steps. The ping-ponging of insecure text messages helps no one.
Engaging patients with intelligent questions driven from their messages, concerns, and conditions enables you to better triage and diagnosis from concise, discrete data. Audio and video conferencing are available along with the secure, intelligent text messaging.
Some of the biggest frustrations in medicine result from coordination of care issues and mistakes. Efficient scheduling and referrals, accurate information sharing, and timely follow-up are essential to avoiding clinical and legal issues.
Our unique system is built from the ground up to support better coordination of care and tracking of critical services. This design supports seamless transparency with the patient, caregivers, and the extended care team as a natural by-product of normal clinical documentation and tracking.
Communications across texts, emails, patient portals, and EHRs can leave key information outside the patient record and difficult to find. Current patient portals seem to be a poor solution to patient communications and clinical transparency.
By unifying intelligent messaging, audio and video conversations, and coordination of care management in one solution designed for use on phones, tablets or desktops, we capture all these interactions and provide integration and interoperability options for your EHR and your extended care teams’ EHRs.
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